Privacy Policy
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms
What Data do we collect?
Our company collects your personal identification information such as your name, email address and phone number only for the purpose of supplying you with our service or sending you an audio. Information about your computer terminal you are using and how you are using our website.
How do we collect your data?
You directly provide our company with most of the data we collect when you place an enquiry for any of our services on our website.
When you use or view our website via your browser’s cookies.
How we use your information
We use the information we collect in various ways:
To fulfil your enquiry or service delivery. We need your name and address to be able to despatch any service item(s) that you are purchasing. Your phone number is important so we can contact you if there is a problem with your enquiry. Your email address is needed to communicate with you so we can send your enquiry confirmation and / or updates on your service purchase(s).
How do we store information
We keep your personal data for no longer than reasonably necessary. Information about visitors who enquire from our website is stored with our webhost company who is My20i; this includes your contact information and details of the enquiry. You can find out more by visiting their website and looking at the Privacy Policy for A20i Privacy Policy.
Marketing
Calathea Therapy will never sell your data or personal information to a third party. We will never knowingly send you marketing information without your permission. Once you have contacted us through our website you will be giving us permission to send you any marketing or service information.
You have the right at any time to stop our company from contacting you for marketing purposes.
Once you have agreed to marketing, if you no longer wish to be contacted for marketing purposes you can opt out by clicking the bottom of our emails or simply contact us by email or phone.
Log Files
Calathea Therapy follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and their activity
When you visit our website, you will be given the option to accept these cookies; these are the necessary cookies which allow the website to function:
Cookie Message – This records the answer you gave regarding accepting our cookies. Without this the cookie notification would pop up every time you went to a new page. Expires in 180 days.
Tracking code – If you visited us by clicking on a link on a site e.g. an advert. We sometimes store the origin of your click so we can monitor which marketing is most effective.
Cookies
Like any other website, we use ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
The cookie used on this website is _ga, which is a core component of Google Analytics, enabling the service to differentiate between individual users and track their interactions with a website.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us sam@calatheatherapy.co.uk.
Data collected and usage for Therapy treatments
To full fill my obligations as a therapist and offer you the best service possible, I will need to obtain the following personal data information from you.
Name and age is basic information that helps me know you.
Address, email address and phone number will be used to contact you regarding your sessions. I will use the method you first contacted me on but if I cannot reach you, I will try a different way to contact you.
Email address and phone number are essential to be able to provide you with audio transformation recordings after your session.
Next of kin / medical professional’s details are only used if I was worried that you were at risk. I may need to contact your next of kin or medical professional in that instance, if I can. I will let you know when/if I am going to do this.
Will I share your data?
It is very unlikely that I will share your data. I will not sell it on or use it for unethical reasons. I may have to share it if my notes are subpoenaed by court. If you or anyone you tell me about is at harm or risk of harm, I may have to pass information on. I may also discuss your case during supervision, but I will only use your first name.
How will I store your session data notes?
It is mainly stored as hard copy in a locked filing cabinet. Immediately after the work is finished, I transfer the data with your initials to my password protected computer. Your phone number(s) may be kept in my mobile phone with your first name, last initial followed by RTT. Only I will have access to your information.
How long will I store your data?
I will keep your details and session notes for the time required by my insurer (currently 7 years).
After this time, I will destroy any document with your personal information and delete your phone number out of my mobile phone unless you continue to utilise my services after this time.